SHIPPING AND DELIVERY
How do we ship?
We use DHL for our delivery services. To ensure successful delivery, it is essential that you provide the name of the consignee when you type in the shipping address even in cases when the order is placed in behalf of a company.
Every single product we make is hand checked for quality before being shipped. Always.
Delivery time
Normally, your order will arrive within 5-7 working days depending on the destination. Working days include Monday-Friday excluding holidays.
A few of our products are not on stock and demand more time to be delivered. When you add products to your shopping basket, you will see the estimated delivery time.
Delivery costs
We charge 7.2 EUR including VAT per order. We have a flat delivery fee meaning that the fee is the same no matter how many products you order.
Track your order
When we ship your product(s), we will send you an e-mail. The e-mail contains a tracking number enabling you to follow your shipment all the way to your door on the carrier's website.
If you are not at home when the products arrive?
If you are not at home when the carrier calls, they will usually leave a note and try to deliver a second time. If they are still unable to deliver the second time, they will leave another note with an address to the nearest DHL depot from where you can collect your order. You will have one week to do so, after which the order is returned to us and a full refund initiated to your credit card.
